Customer feedback on our Helpline and Administration Teams:
“I was very happy with the service provided today. A highly efficient and very friendly operative who was very willing to stay on the line and help me get my issue resolved very speedily very satisfied with the overall service and I would recommend you to my colleagues so thank you very much for your help today. Much appreciated.”
“Good customer service, warm and friendly and helpful. Gave me everything I needed. Thank you.”
“A great way of saving, and you don't really notice the money being taken from your wages at source.”
“It's a great opportunity to become a shareholder where before this was not possible, I personally feel more valued as an employee and will benefit from the scheme.”
“Like the new online facility so I can check my savings and start or cancel without having to phone in. Saves lots of time.”
“First class service from starting the plan to the end of maturity.”
“Everything has always been easily sorted out without any hassle. It is a good service. I have had share save plans for several years and always had a good response from YBS.”
“They're very specific and extremely helpful, I've had a rough year moving about changing addresses but they kept it updated, and I'm thankful for that otherwise I may have lost my sharesave.”
What our clients have to say about their Account Manager:
“Our account manager was always on hand and always replied to our emails very promptly. She was always extremely helpful too. A pleasure to deal with. Everything ran like clockwork and without a glitch! Highly recommended!”
iomart Group plc
“Our Account Manager has been amazing as usual. Very approachable and friendly and professional. We trust the expertise that he offers and is always great at following up and chasing us up if we are being slow in providing information! Felt safe in his hands.”
Ted Baker plc
